ClonaDesk Screen- recording feature
You can never miss a moment with ClonaDesk screen-recording feature. all your crucial tasks are now Recordable and easy to keep track of.
How ClonaDesk screen-recording enhances your workflow
- Documenting support sessions: Record your support interactions to create a detailed record of support and interactions, helping your team to improve processes.
- Creating training materials: Use Screen-recording to create tutorials, step-by-step guides etc. to help new employees be hired on-board and to educate new clients as well.
- Improved communication: Share recorded sessions with employees, board members/team members and more to ensure that everyone is on the same page and everyone can refer to the video to understand quality.
Why Choose ClonaDesk screen-recording
- HD recording: With ClonaDesk you can capture crystal-clear recordings of your screen ensuring every detailed is preserved with quality.
- Easy Sharing: Once you record your screen, instantly share your videos with team members and clients. ClonaDesk makes space for collective collaboration and communication through it’s record session feature.
- Flexible recording options: ClonaDesk doesn’t compromise on your recording operations, it gives you the freedom to record. one screen/one window or your entire laptop, No more, No less.
- Seamless integration: Easily add screen recordings to your existing support regardless of whether it is adding a video, ticket issue or sending a record via mail etc. , all can be done with ClonaDesk
While these use cases highlight the versatility of ClonaDesk, there are countless other ways to leverage its powerful features across different industries and scenarios.
Best use cases of Session recording
- For IT/Tech support: IT and Tech support teams can use session recording to document troubleshooting steps, this helps them keep a record of the session and use for further reference or training session.
- For Developers: Developers through these session recordings can reviews and understand a bug and work towards fixing it. This feature is beneficial in a way where it facilitates better collaborations between support and development teams.
- For Customer support: Session recording can be used by customer service teams to record support sessions and record the performance of their support agents ensuring that they adhere to best practices, this feature enhances support quality and provides valuable training sources to improve performances.
- For Education/e-learning: Teachers and trainers can record live sessions or remote tutorials. Students can then go through these session recordings and gain a better understanding. This feature is specifically useful for technical courses like IT and engineering.
While these use cases highlight the versatility of ClonaDesk, there are countless other ways to leverage its powerful features across different industries and scenarios.
Start your screen-recording with ClonaDesk today!
ClonaDesk screen-recording feature helps you enhance your support and training needs. Ready to Capture everything you need? Download ClonaDesk today!
FAQ's
Session recording or screen recording as you call it, is a feature that allows you to capture or save a video of your entire support session which includes actions taken, recording of the screen activity and audio if enabled. session recording provides complete interaction between support agent and user.
Session recording enables transparency and accountability with a complete record for auditing, training, and dispute resolution, while ensuring high quality support through review and evaluation.
No,ClonaDesk does not impose on any time-limit during a record session. you can record an entire remote session as long as it lasts.
Session recording with ClonaDesk is as good as simply starting a recording during a remote support session, ending the session and finding the saved recording on your ClonaDesk dashboard or in your downloads.